+44 (0)115 933 8448
We are currently receiving a very large quantity of messages through our website, and it is taking around 10 working days to send a response. However, here are the answers to some frequently asked questions, which may save you having to wait!
Q) I’ve received a delivery but it’s missing some pieces! What do I do?
A) Please follow this link to complete an Order Query Form so we know all the details. Our warehouse will be sorting through these forms on a regular basis and will sort out your missing parts as soon as possible.
Q) I’m waiting on an order I made through www.manticgames.com. When can I expect it?
A) You can check the status of your order by going to “My Orders” in the “My Account” section of the website. (You will need to be logged in to see this.) Due to the large volume of orders being made through our website, there is currently a delay of 5-10 working days between orders being received and being dispatched. If it has been longer than this and your order is not yet marked as “dispatched”, please contact us using the form below.
Q) I sent you an email / filled in an Order Query form / messaged you on Facebook / sent a message by flying monkey / etc. but I haven’t had a response. What gives?
A) As we said above, wow, we’re really busy at the moment. We’re getting through our messages as quickly as we can, though! Although there are many ways of contacting Mantic, the only way to guarantee a response is to contact us using the form below. This will go straight to our customer services team, who will respond to all messages in the order they are received (unless some investigation is required, in which case they will be sent as soon as we’ve found the answer). If you have already filled in the form, we will respond to you – please don’t send us another message to chase up a response, as it won’t be answered until after we've already answered the first one!
Again, we really, really appreciate your patience in this busy period.
If the FAQ above was no help, please continue to the form below:
In order for us to continue to offer the best possible service to you guys, please use the contact form below to get in touch with us directly. As we are currently receiving a lot of messages, it could take up to 10 working days to get you a response.