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Terms & Conditions

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General terms of use

eCommerce Terms & Conditions

Newsletter & Communications

General terms of use

Mantic Entertainment Ltd (referred to as "We", "Our" and "Us" in these terms), who help manage and maintain the official www.manticgames.com website (the “Site”), makes every effort to ensure that the information on this website is accurate and up-to-date.

However, we cannot accept responsibility for any loss or inconvenience caused by reliance on inaccurate material contained in this Site.

Neither Mantic Entertainment Ltd. nor those who helped create, produce, deliver, and/or maintain the Site are responsible for any damages that may result from your use of the Site.

This includes direct, incidental, consequential, indirect, or punitive damages. Therefore, you are entirely responsible for the consequences of your use of the Site.

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Links to other sites

Certain links, including hypertext links, in our Site will take you outside our Site. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by Mantic Entertainment or the linked site, its operator or its content. We are not responsible for the content of any website outside of our site.

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Copyright

All rights in the design, text, graphics and other material on our Site and its selection or arrangement is copyright of Mantic Entertainment Ltd or has been granted for use by other third parties. This includes images, video, audio, text, graphics, Flash movies, PDF files, meta tags, corporate logos and emblems. Any rights not expressly granted herein are reserved.

Permission is granted to electronically copy and print material from our Site for non-commercial (private or educational) purposes, provided that no changes are made to the material and that Mantic Entertainment Ltd. is acknowledged as the owner.

Any other use of the materials on our site without our prior written permission is strictly prohibited.

Should you require permission for the above please contact:

Mantic Entertainment Ltd
Greasley Street, Bulwell
Nottingham
NG6 8NG

By submitting material to any of our servers (by e-mail, for example), you agree that the material will not contain any item that is unlawful or otherwise unfit for publication; you will use reasonable efforts to scan and remove any viruses or other contaminating or destructive features before submitting any material; you own the material or have the unlimited right to provide it to us, and Mantic Entertainment Ltd. or may publish the material free of charge and/or incorporate it or any concepts described in it in our products and services without accountability or liability, and you agree not to take action against us in relation to material that you submit, and you agree to indemnify us if any third party takes action against us in relation to the material you submit.

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eCommerce Terms & Conditions

Mantic Entertainment Ltd, who help manage and maintain the official www.manticgames.com website (referred to as "We", "Our" and "Us" in these terms) suggest that the customer (referred to as "You" and "Your" in these terms) should spend some time in reading through these terms of trading. By entering a purchase transaction with Mantic Games you automatically agree to our Terms and Conditions.

Our Terms and Conditions are liable for change at any time in which case you will be notified by email.

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Prices

Prices are those ruling at the date of dispatch and are subject to alteration as may be necessary. Prices and delivery costs are inclusive of VAT based on the current UK rate.

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Kickstarter

With regard to products supplied via the Kickstarter platform, we confirm that Kickstarter and its Payment Partners will remove their fees before transmitting proceeds of a campaign to Mantic. Part payment will therefore be made to Kickstarter.

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Payment

Payment will be in the form of an electronic transaction, this is a secure transaction through “Bank of Scotland Merchant Services”, once the payment is accepted, notification will be sent to both parties. Payment will be in either Pounds Sterling (GBP), Dollars (USD) or Euros (EUR)

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Cancellations

Cancellations prior to dispatch will be accepted on standard items. Cancellations will not be accepted once goods have been dispatched. For special order or non-standard items, cancellations will not be accepted.

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Delivery

Delivery is charged at cost based on the weight of the order. We continually review postage charges and alternative carriers to offer you the most competitive rate available. Goods should be ready to dispatch within 3 working days of receipt of order providing goods are in stock and available.

Dispatch dates may vary depending on stock availability and public holidays. All deliveries will not require a signature unless specified at point of order.

Please note delivery dates cannot always be guaranteed and maybe subject to circumstances out of the Mantic Games control. Mantic Entertainment Ltd. or Mantic Games does not accept claims for loss due to late delivery.

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Shortages or Damages

Goods must be inspected on delivery and all claims or shortages must be reported within 48 hours of receipt of delivery in order for any rectifications to be made.

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Returns

Where goods have been ordered in error or are not received as expected Mantic Entertainment Ltd. may agree to their return and a refund minus postage and packaging on the following conditions:

  1. Returns authorisation must be requested within 48 hours of receipt of goods. The reference number received with this authorisation must then be quoted on any accompanying documentation in relation to the returned goods.
  2. Goods must then be returned to the below address within 7 days from receipt of authorisation.
  3. Goods must be returned unused, in perfect, saleable condition and in their original packaging.
  4. It is the responsibility of the buyer to arrange for the return carriage and to ensure that the goods are adequately packaged so as to avoid damage in transit. Mantic Entertainment Ltd accepts no responsibility for goods lost or damaged in transit to us. We strongly recommend that proof of purchase or despatch is acquired by the buyer prior to return.

For any goods returned as faulty, goods will be inspected before any refunds or replacements will be made. This does not affect your statutory rights.

Please complete the returns form and return your goods to the address below.






Returns Address:
Mantic Entertainment Ltd (Camtext House)
Greasley Street, Bulwell
Nottingham
NG6 8NG
Registered address:
Mantic Entertainment Ltd
Brickyard Farm, Bleasby
Nottingham
NG14 7FB

Company no: 06770093
VAT no: 944578972

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Newsletter & Communications

Terms of the newsletter and other communications to go here…

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